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Live chat

Thanks for choosing to chat with us.


Our live chat is available Mon-Fri 8am-7pm AEDT. 

To ensure your personal information is protected, we’ll ask you for 5 things.

1. A short description of what you want to chat about

2. Your name (it must be the same as a recent bill)

3. Your phone number

4. Your date of birth

5. The postcode of the address on your bill

Why do you need this information?

By providing us with your Customer ID, your date of birth and current postcode, we can verify and protect your information before connecting you with one of our agents