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Billing Understanding your bill Managing your account Signing up MyENGIE Moving home Solar, batteries & EVs Energy efficiency Support and emergencies Metering and tariffs The fine print Self meter read

Billing

Pay your bill Direct debit Organise a payment plan Payment options Request a refund Request a bill extension Request or use a credit Set up eBilling Find your account balance Apply for or update a concession to your account Support for payment difficulty Request a copy of your bill Billing frequency

Managing your account

Add a signatory additional contact to your account Managing your account from overseas Manage your energy use with Tracker Troubleshooting MyENGIE login Sign in to MyENGIE Apply for or update a concession to your account Find your account balance Installation and application forms

Moving home

Organise your move Connect your new property See our moving fees and charges Find your NMI or MIRN

MyENGIE

Register for MyENGIE Registration instructions Sign in to MyENGIE Troubleshooting MyENGIE login

Energy efficiency

Improve your energy efficiency Learn about GreenPower Learn about carbon neutral Explore our virtual power plant (VPP) Find the best energy plan

The fine print

View our Energy Price Fact sheets Learn about our Privacy Policy Learn about energy consumer codes and regulations Find your energy contract Learn about our Customer Data Right Policy Scams, hoaxes and staying vigilant Learn about our Cooling Off Period Greenpower terms & conditions Carbon Neutral terms & conditions Terms of use

Understanding your bill

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Signing up

Compare our plans Learn about how we conduct credit checks Query an incorrect transfer Find out about our standing offer Learn about our Cooling Off Period Connect your new property build Add a property to your account Transfer account ownership Learn about credit reporting Add electricity or gas to your property Switch energy retailers Find your NMI or MIRN

Solar, batteries & EVs

Learn about Solar Feed-In Tariffs Get started with your solar installation Query your solar FiT Explore our EV plan Explore our virtual power plant (VPP)

Support and emergencies

Support for outages, faults and emergencies Support for floods Support for family violence Support for a deceased estate and bereavement Submit a complaint Support for COVID-19 Support for payment difficulty Learn about life support Query an incorrect transfer Learn about gas awareness and safety

Metering and tariffs

Learn about metering options Learn about smart meters Request a smart meter installation Request an additional meter read Apply for a meter removal Learn about electricity tariffs Learn about demand tariffs Learn about controlled load

Self meter read

What is self meter read How to read your meter

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Interpreter Service

We're here to help you in a range of languages other than English.
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دعنا نساعدك بالعربية.
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Find out more

Interpreter Service 1300 408 265 – 8:00am to 7:00pm, Mon – Fri AEST

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National Relay Service (NRS)
If you are d/Deaf, hard of hearing, or have a speech/communication
difficulty please contact us via one of the following options:
Voice relay: 1300 555 727 SMS relay: 0423 677 767 TTY: 1800 555 677

NRS Chat: nrschat.nrscall.gov.au/nrs/internetrelay
Video Relay: Open Skype and contact NRS VIDEO RELAY SERVICE
NRS Captions: nrscaptions.nrscall.gov.au/nrs/captionrelay

NRS Help Desk:
Email: [email protected]
Online: accesshub.gov.au/about-the-nrs/nrs-helpdesk/enquiries
The NRS Helpdesk operates from 8 am to 6 pm, Eastern Standard Time.

Per il servizio interpreti chiamare il numero indicato sopra.

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