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Terms of use

These terms and conditions are important, and we encourage you to read them in their entirety before using this Site. There are some specific terms that we want you to be particularly aware of:

  • Site content: Except as required by law, we do not warrant, and are not responsible or liable for, any liabilities in connection with errors in, or omissions from, the information contained in this Site; and
  • Our liability (General): Except as required by law, we will not be liable for: 
    • any indirect or consequential loss in connection with the Site; or
    • any loss or damage of any kind incurred by you in connection with your access to and use of the Site and its contents. 

What do these terms apply to?

These Terms of Use (the “Terms”) apply to your use of (the “Site”). By using the Site, you agree to bound by, and comply with, these Terms. If you purchase products or services from us, that relationship will be governed by separate terms.

In these Terms, references to “we”, “us” and “our” includes (as applicable):

  • the ENGIE ANZ Group comprising of Australian subsidiaries of the ENGIE SA Group and other Australian entities in which ENGIE SA holds majority ownership interest (including entities that are Australian subsidiaries of International Power (Australia) Holdings Pty Ltd. ENGIE SA is a public limited company entered in the Nanterre Register of Companies under number 542 107 651and
  • IPower Pty Ltd (ACN 111 267 228) and IPower 2 Pty Ltd (ABN 24 070 374 293), trading as ENGIE ABN 67 269 241 237and their related bodies corporate.

Purpose of this site  

The information and content on this Site are of a general nature and is provided for general information only.  You should not rely on its accuracy and it may not be reliable, suitable for your intended use or complete in all respects.   

Your responsibilities

You are responsible for ensuring the security of the devices that you use to access the Site, including by using security software. 
If you register an account with us in order to access parts of the Site, you must keep your registration details, access codes and passwords confidential. You will be responsible for any access to the Site using your registration details, even if the access is by another person. 

You must not (and must not permit or enable another person to):

  • do anything that interferes with or adversely affects the normal operation of the Site (this includes anything that inhibits any other user from using the Site or tampers with, hinders the operation of or makes unauthorised modifications to the Site); 
  • post or transmit to (or via) the Site any information, viruses, material; or
  • use the Site in a way that:
  • breaches any laws or regulations,
  • infringes a third party’s rights or privacy; 
  • defames, harasses, threatens, menaces, or offends any person; or 
  • is contrary to any relevant standards or codes (including community standards).

Our liability

We will use reasonable skill and care in operating and maintaining the Site.  However:

  • consistent with the purpose of this website, we do not guarantee the Site will be accurate, reliable, suitable, or complete; and 
  • we do not guarantee uninterrupted access to the Site or the security of the Site or claim that any information obtained via the Site is free from viruses, faults, or defects.

    To the maximum extent permitted by law:

  • neither of us is liable for any loss, damage, or expense (including indirect or consequential loss) under these Terms or relating to your access or use of the Site, except where such loss, damage or expenses arise from the fraud, criminal conduct or wilful misconduct of the other party; and
  • each party’s liability for loss or damage of any kind arising out of these Terms is reduced to the extent that the other party caused or contributed to the loss or damage.

You have certain rights under the Australian Consumer Law and similar legislation, including the consumer guarantees.  Nothing in these Terms excludes, restricts or modifies, or has the effect of excluding restricting or modifying, the application of, or the exercise of rights conferred by or relating to the consumer guarantees.

Suspension of your access 

We may suspend or terminate your access to all or any part of the Site at any time if you breach these Terms in our reasonable opinion.

Intellectual property 

Unless otherwise indicated, we own or have rights to the Site, including but not limited to, the software, and any data, compilations, images, photography, graphics, artwork, text, and other material used on the Site, including the intellectual property rights therein. 
Unless permitted by law, you must not decompile, modify, reverse engineer, or create derivative works of any part of the Site.

You must not: 

  • use our trademarks, name, branding or databases for commercial use without our prior express written permission; or
  • remove any copyright, trademark or other proprietary rights notices contained in or on the Site; or
  • commercialise any information, products, or services on this website.

Links from this website 

The Site may contain links to other websites operated by third parties which we do not control. To the extent permitted by law, we make no representation or warranty about the accuracy of the information on those websites, and we are not liable for any loss or damage suffered in connection with them.


By continuing to browse on this Site, you agree and consent to the use of third-party cookies and similar tracking technologies on the Site. You may disable cookies at any time through the settings in your browser.

These Terms were last updated in April 2024. We will update these Terms from time to time by publishing an updated version on the Site.

By continuing to use the Site after the update, you agree to be bound by, and comply with, the updated Terms. 
These Terms are governed by the laws of Victoria, Australia and are subject to the exclusive jurisdiction of the courts in Victoria, Australia.

If any of these Terms are found to be invalid or unenforceable, that provision will be deleted, and the remaining Terms will continue to apply.

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