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Family and domestic violence

If there is an immediate threat to your safety, call 000.

At ENGIE the safety of our customers and our people is our priority. Our Family Violence Policy outlines our commitments to support customers who are impacted. It can be downloaded at the bottom of this page.

What is family violence?

Family violence happens when one person in a relationship hurts another or makes them feel unsafe, and is a repeated pattern of behaviour. It can affect anyone, regardless of age, gender, religion, or sexual orientation, and in all types of relationships. 
Family violence takes many forms, including but not limited to: 

  • Controlling behaviour
  • Physical violence
  • Sexual assault
  • Emotional abuse
  • Stalking
  • Technology facilitated abuse
  • Financial abuse

How ENGIE can help

If you are experiencing, or have experienced family violence, our specialist Customer Advocacy Team can provide confidential support to help manage your energy account.

  • Explaining our Family Violence Policy and how it applies to your situation.
  • Flexible payment support, including bill extensions and payment plans.
  • Guidance on our Hardship Policy
  • Applying additional security measures to your account to protect your personal information.

Download our Family Violence Policy at the bottom of this page for more information.

Contact us on via online chat or call 13 88 08 (Mon-Fri, 8am-7pm AEST).

Additional support services

Whatever your situation, there is help available. The following support services are free to access.

  • 1800 RESPECT – is the national family and sexual violence counselling, information and support service.
  • Family Relationships Online is an Australian Government initiative providing resources and information about family relationship issues, including family law services. 
  • Rainbow Door – is a free, specialist LGBTIQA+ helpline. Experienced peers provide information, referral, and support to enable LGBTIQA+ people, their friends, and their families to navigate the system and access the supports they need within a safe environment.
  • National Debt Helpline (or 1800 007 007) is a not-for-profit service offering free, independent, and confidential financial counselling services. 
  •  Money Smart has free tools for managing debt and can help you find a financial counsellor in your area.
  •  People from marginalised or underrepresented communities may prefer to access specialised support services. Services Australia has shared a comprehensive list of these organisations. 

Family Violence policy

Download our family violence policy


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