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Searching great energy plans for you
Everything you need to manage your energy
The MyENGIE app puts everything you need in one place. Pay bills, track your energy usage and manage your account anytime, from your phone or browser.
Not an app user? Sign in to MyENGIE on browser
Get started in three quick steps
Registering for MyENGIE couldn't be easier.
You'll find it at the top right of any ENGIE bill, or in your Welcome Pack. We'll ask for this during registration.
Search "MyENGIE" on the App Store or Google Play, and download for free.
Enter your Customer ID, confirm a few details, and set up a secure PIN. That's it – you're ready to manage your energy anytime, anywhere.
See where every kilowatt goes
Whether you're at home or on the go, MyENGIE makes it easy to access your account from the app or your web browser.
Tools to help you stay in control
More control, less hassle.
Track your electricity and gas usage and solar exports to better understand how you use energy.
See your payment history whenever you need it, with easy access to your account information.
Find answers to common questions, access helpful guides and get the support you need, all within MyENGIE.
Update your details, add a property, manage concessions and let us know if you're moving home.
See your current balance, predicted next bill and full payment history in one place. We’ll even tell you what’s coming before it lands.
Set up or update your direct debit, manage your payment methods and keep your account up to date.
A smarter way to stay in control
Download the app and take the stress out of energy management.
Meet GENIE, your energy guide
Hi, I’m GENIE. I’m the friendly guide inside MyENGIE who helps you find your way around, get clear answers fast, make sense of your bill and usage. I’m always learning, and I’m here whenever you need me.
We've got your back
Find answers to common questions, browse helpful guides and access the support you need in our Help Centre.
Share ideas or feedback directly through the MyENGIE app or leave a review on the App Store or Google Play.
Submit enquiries, send self meter reads and keep track of your requests, all in one convenient place.
Got another question?
Is MyENGIE secure?
Yes. As part of the upgrade from MyAccount to MyENGIE, we have strengthened our data security processes and have allowed you to personalise your sign-in and authentication preferences which includes a PIN and biometric identification. These settings can be managed within the ‘My Profile’ section.
And for payments, whether you use the MyENGIE app or web portal, ENGIE ensures all credit/debit card and bank account details are kept confidential. More information can be found in the ENGIE Privacy Policy.
Can I check my energy usage within MyENGIE?
Yes, you can. Once you have logged in, you will be taken to the MyENGIE dashboard. Navigate to the 'Usage' tab to view details on your energy consumption and projected next bill. You will also have easy access to your previous bill statements should you want to compare.
I am having trouble downloading the MyENGIE app.
If you have attempted to download the MyENGIE app and received a software version not supported message, you may need to update your phone operating system first.
Why do I need to enter my password again when changing my details?
We ask you to enter your password again for security purposes.
If I switch plans, will I need to create a new 'MyENGIE' account?
No, you won't need to create a new MyENGIE account.
If you have switched plans using your existing customer ID, your new address or plan will appear on your current MyENGIE profile. There's nothing further you need to do.
If you have switched plans and been given a new customer ID, you can link your new account on the 'My profile' page within MyENGIE so that you have all your accounts in one place. You will need the customer ID of the new account created your date of birth and postcode.
Forgotten your username or password?
- On the MyENGIE login screen, click Forgot username or Forgot password.
- Enter your MyENGIE customer number (found on page 1 of your bill) and email address and click Submit.
- If you have forgotten your username, it will be sent to the email address linked to your account.
- If you have forgotten your password, a link to reset it will be sent to the email address you provided. Click the password reset link, complete the New Password, and Confirm Password fields to complete your password reset.
- Username and password correct but still having login problems?
- Simply contact us via our website's online chat function or call 13 88 08 (Mon-Fri, 8am-7pm AEST).
I have registered for MyENGIE but now I am having trouble logging in.
Check you have entered the right username and password. For security purposes, your account will be locked if you make more than 5 unsuccessful login attempts within 24 hours. You will need to contact ENGIE via our Contact Us or call 13 88 08 (Mon-Fri, 8am-7pm AEST) to unlock your account. We will never ask for your password to unlock your account, but will ask some security questions so we can verify your ID.
If I switch plans, will I need to create a new 'MyENGIE' account?
No, you won't need to create a new MyENGIE account.
If you have switched plans using your existing customer ID, your new address or plan will appear on your current MyENGIE profile. There's nothing further you need to do.
If you have switched plans and been given a new customer ID, you can link your new account on the 'My profile' page within MyENGIE so that you have all your accounts in one place. You will need the customer ID of the new account created your date of birth and postcode.
Why are you asking for my email address, twice?
All customers will have to use an email address for their username. However, this email will not be used for anything other than signing in. At the end of the registration process, if you do not have an email address registered in your account, you will be asked to input which is the one that goes against your marketing preferences. More details on how we collect and use your personal information can be found in the ENGIE Privacy Policy.
I get an error message when attempting to register for MyENGIE.
Check that all the information you have entered is current. This includes your customer number, postcode, date of birth, and ABN (for small businesses). Your customer number can be found on the first page of your bill.
If you are still having issues, please contact us online or call 13 88 08. (Mon-Fri, 8am - 7pm AEST).
I need some further instructions on registering for MyENGIE.
- Go to the MyENGIE web portal or download the MyENGIE app from your app store.
- Click on the register link, above the email and password fields, to register your profile.
- Select residential or business customer.
- For residential customers, enter your customer ID, postcode, and date of birth for validation. For small business customers, enter your customer number, postcode, and ABN for validation.
Note: You can find your customer number on the front page of your bill. - Enter your email address.
- Create a secure password.
- Set up 2-factor authentication by clicking the Send Code button.
- Enter the OTP sent to your mobile number.
- Upon successful submission, you will see a screen informing you that your account was successfully created.
- Sign in to check if the account was successfully registered.
If you need some further assistance, please call us on 13 88 08 (Mon-Fri, 8am – 7pm AEST).
Ready to take control of your energy?
Manage your account, track your connection and stay on top of your energy with MyENGIE.