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Concessions and government energy discounts
Applying for concessions and government energy discounts
If you need help with your energy bills, you may be eligible for government concessions, rebates, or grants. These are offered by your state government and can reduce your energy costs.
Please note: Energy rebates and eligibility criteria can change. This information is current as of 06/2026.
How do I apply for energy concessions?
How you apply for an energy concession depends on the type of concession and the state you live in. Some concessions can be applied directly through ENGIE, while others must be applied for through your state government.
To find the correct application method, check your state's eligibility and application process below.
If your concession can be applied for through ENGIE
To apply for an energy concession, you’ll need to contact us by calling us on 13 88 08.
You must be a primary or secondary ENGIE account holder. Your energy account must be for Residential use only, and you can claim a concession only for your principal place of residence.
Most energy concessions are only available to households with a valid concession card. More information about the eligibility requirements for different energy concessions in your state or territory is available in the sections below.
Before you apply, please make sure you have:
- Your ENGIE account details
- A valid concession card
- Matching names on your account and concession card
Which concession cards are eligible?
Concession card eligibility varies by state. Please select your state below to check the latest information. If you hold a concession card that isn’t included in the list below, or you have additional questions, please call us, and we can advise you further.
What concessions are available?
Select your state from the content below to see what is available and how to apply.
Need help with your bill right now?
If you're worried about paying an upcoming or overdue bill, we can help.
We offer:
For further help, you can call us on 13 88 08, Mon-Fri, 8am-7pm (AEST), or use online chat, Mon-Fri, 8am-8pm (AEST).
Related help and resources
Apply for energy concessions and rebates in New South Wales
If you live in New South Wales, you may be eligible for government rebates to help reduce your energy bills. Below is a list of the rebates available in your territory, including eligibility requirements and how to apply.
The following concession cards may be eligible for one or more NSW energy concessions or rebates:
Pensioner Concession Card
- Health Care Card
- Low Income Health Care Card
- Department of Veterans’ Affairs Gold Card (including TPI, War Widow/Widower or POW endorsements)
Please check the individual rebate information below or visit the NSW government website to confirm eligibility requirements.
Low-Income Household Rebate
What it is: A rebate to help reduce your electricity costs
Who it’s for: NSW residents with an eligible concession card. To check your eligibility, visit the NSW government website.
How much: Up to approximately $285 per year (excl. GST).
How to apply: To apply this concession to your ENGIE account, please call us on 13 88 08, Mon-Fri, 8am-7pm (AEST), or use online chat, Mon-Fri, 8am-8pm (AEST)
Energy Accounts Payments Assistance (EAPA) Vouchers
What it is: Emergency vouchers to help pay energy bills during financial hardship
Who it’s for: Customers experiencing a short-term financial crisis or emergency. To check your eligibility, visit the NSW government website.
How much: Varies depending on individual circumstances.
How to apply: Apply via the NSW government website. Then, let us know by calling us on 13 88 08, Mon-Fri, 8am-7pm (AEST), or using online chat, Mon-Fri, 8am-8pm (AEST).
Family Energy Rebate
What it is: A rebate to help families manage energy costs.
Who it’s for: Households with dependent children receiving Family Tax Benefit A or B. To check your eligibility, visit the NSW government website.
How much: Up to approximately $180 per year (excl. GST).
How to apply: Apply via the NSW government website. Then, apply this concession to your ENGIE account by calling us on 13 88 08, Mon-Fri, 8am-7pm (AEST), or using online chat, Mon-Fri, 8am-8pm (AEST).
NSW Gas Rebate
What it is: A rebate to help reduce your gas costs.
Who it’s for: NSW residents with an eligible concession card. To check your eligibility, visit the NSW government website.
How much: Up to $110 per year (excl. GST).
How to apply: To apply this concession to your ENGIE account, please call us on 13 88 08, Mon-Fri, 8am-7pm (AEST), or use online chat, Mon-Fri, 8am-8pm (AEST).
Information in other languages
The NSW Government energy rebates website is available in multiple community languages. You can use the language selector in the top right-hand corner of the NSW Government website to view rebate information in:
Arabic: يتيح الموقع الإلكتروني لخصومات الطاقة التابع لحكومة نيو ساوث ويلز ترجمة قواعد أهلية الحصول على الخصومات، وأنواع الخصومات، وقيم الخصومات.
Simplified Chinese: 新南威尔士州政府能源返利网站可为您翻译返利资格规则、返利类型以及返利金额信息。
Traditional Chinese: 新南威爾士州政府能源補貼網站可提供補貼資格規則、補貼類型及補貼金額相關內容的譯文。
Greek: Ο ιστότοπος των ενεργειακών επιδοτήσεων της Κυβέρνησης της Νέας Νότιας Ουαλίας (NSW) μπορεί να μεταφράσει τους κανόνες επιλεξιμότητας των επιδοτήσεων, τα είδη επιδοτήσεων και τα ποσά των επιδοτήσεων.
Hindi: NSW सरकार की एनर्जी रिबेट्स वेबसाइट रिबेट एलिजिबिलिटी नियमों, रिबेट के प्रकारों और रिबेट की रकम का अनुवाद कर सकती है|
Korean: 뉴사우스웨일스 주 정부의 에너지 보조금 웹사이트는 보조금 자격 요건, 보조금 종류 및 보조금 금액을 번역할 수 있습니다.
Persian: وبسایت تخفیفهای انرژی دولت نیو ساوت ویلز (NSW) میتواند شرایط واجد شرایط بودن برای تخفیفها، انواع تخفیفها و مقدار تخفیفها را ترجمه کند.
Spanish: La página web del Gobierno de Nueva Gales del Sur sobre descuentos en la factura energética ofrece la posibilidad de traducir las normas sobre los requisitos para optar a los descuentos, los tipos de descuentos y los importes de los mismos.
Turkish: NSW Hükümeti'nin enerji teşvikleri web sitesi, teşvik uygunluk kurallarını, teşvik türlerini ve teşvik tutarlarını çevirebilir.
Vietnamese: Trang web hoàn phí năng lượng của Chính quyền NSW có thể dịch các quy tắc về điều kiện được nhận hoàn phí, các loại hoàn phí và mức hoàn phí.
Life Support Rebate
What it is: A rebate to help cover the cost of running approved life support equipment.
Who it’s for: Customers who rely on eligible energy-intensive medical equipment at home. To check your eligibility, visit the NSW government website.
How much: Varies depending on the equipment and usage
How to apply: Complete the application form on the NSW government website, then contact us to apply the concession to your account (once approved). Please call us on 13 88 08, Mon-Fri, 8am-7pm (AEST), or use online chat, Mon-Fri, 8am-8pm (AEST).
Medical Energy Rebate
What it is: A rebate to support higher energy use due to medical needs.
Who it’s for: Customers who cannot self-regulate body temperature due to a medical condition. To check your eligibility, visit the NSW government website.
How much: Up to approximately $285 per year (excl. GST).
How to apply: Complete the application form on the NSW government website, then contact us to apply the concession to your account (once approved). Please call us on 13 88 08, Mon-Fri, 8am-7pm (AEST), or use online chat, Mon-Fri, 8am-8pm (AEST).
Seniors Energy Rebate
What it is: A rebate to help eligible seniors with energy costs.
Who it’s for: Independent retirees with a Commonwealth Seniors Health Card. To check your eligibility, visit the NSW government website.
How much: $200 per year (excl. GST).
How to apply: Complete the application form on the NSW government website. If your application is approved, the NSW Government will deposit the rebate directly into your nominated Australian bank account.
Submit a rebate application form by post to ENGIE
If you are asked to send your completed application form to us, you can do this online or by posting it to:
ENGIE
GPO Box 4408
Melbourne
Victoria 3001
Apply for energy concessions and rebates in Victoria
If you live in Victoria, you may be eligible for government rebates to help reduce your energy bills. Below is a list of the rebates available in your territory, including eligibility requirements and how to apply.
The following concession cards may be eligible for one or more VIC energy concessions or rebates:
- Pensioner Concession Card
- Health Care Card
- Department of Veterans’ Affairs Gold Card (including TPI, War Widow/Widower or POW endorsements)
Please check the individual rebate information below or visit the VIC government website to confirm eligibility requirements.
Annual Electricity Concession
What it is: A discount on your electricity usage and service costs.
Who it’s for: Victorian residents with an eligible concession card. To check your eligibility, visit the VIC government website.
How much: 17.5% of electricity usage and service costs.
How to apply: To apply this concession to your ENGIE account, please call us on 13 88 08, Mon-Fri, 8am-7pm (AEST), or use online chat, Mon-Fri, 8am-8pm (AEST).
Excess Electricity Concession
What it is: An additional discount if your electricity use exceeds annual threshold levels.
Who it’s for: Customers already receiving electricity or concessions who exceed usage thresholds. To check your eligibility, visit the VIC government website.
How much: 17.5% of electricity usage and service costs up to an annual threshold.
How to apply: ENGIE will check if you need to apply for the Excess Electricity Concession and send you an application form to complete.
Excess Gas Concession
What it is: An additional discount if your gas use exceeds annual threshold levels.
Who it’s for: Customers already receiving gas or concessions who exceed usage thresholds. To check your eligibility, visit the VIC government website.
How much: 17.5% of gas usage and service costs up to an annual threshold.
How to apply: ENGIE will check if you need to apply for the Excess Gas Concession and send you an application form to complete.
Life Support Concession
What it is: A concession to help cover electricity costs for approved life support equipment
Who it’s for: Customers who use eligible life support equipment prescribed by a medical practitioner. To check your eligibility, visit the VIC government website.
How much: Equivalent to 1,880 kWh per year (or 470 kWh per quarter).
How to apply: Complete the Life Support Concession Application Form and return it to us online or by post (see address below).
Medical Cooling Concession
What it is: A discount to help cover electricity costs for cooling due to an eligible medical condition.
Who it’s for: Customers with eligible medical conditions affecting temperature regulation. To check your eligibility, visit the VIC government website.
How much: 17.5% discount on electricity usage and service costs (1 November to 30 April each year).
How to apply: Download the Medical Cooling Concession Application Form and return it to us online or by post (see address below).
Winter Gas Concession
What it is: A discount on your gas usage and service costs during winter.
Who it’s for: Victorian gas customers with an eligible concession card. To check your eligibility, visit the VIC government website.
How much: 17.5% of gas usage and service costs (1 May to 31 October each year).
How to apply: To apply this concession to your ENGIE account, please call us on 13 88 08, Mon-Fri, 8am-7pm (AEST), or use online chat, Mon-Fri, 8am-8pm (AEST).
Utility Relief Grant Scheme (read our application form guide)
What it is: A grant to help pay overdue energy bills during temporary financial hardship
Who it’s for: Victorian households experiencing short-term financial difficulty. To check your eligibility, visit the VIC government website.
How much: Up to $650 per utility (or up to $1,300 for single-energy households) over two years.
How to apply: Read our application form guide, which provides you with instructions to complete and lodge your Utility Relief Grant Scheme application form.
Submit a rebate application form to ENGIE
If you are asked to send your completed application form to us, you can do this online or by posting it to:
ENGIE
GPO Box 4408
Melbourne
Victoria 3001
Apply for energy concessions and rebates in South Australia
If you live in South Australia, you may be eligible for government rebates to help reduce your energy bills. Below is a list of the rebates available in your territory, including eligibility requirements and how to apply.
The following concession cards may be eligible for one or more SA energy concessions or rebates:
• Pensioner Concession Card
• Low Income Health Care Card
• Department of Veterans’ Affairs Gold Card (including TPI, War Widow/Widower or POW endorsements) Please check the individual rebate information below or visit the SA government website to confirm eligibility requirements.
Energy Bill Concession
What it is: A rebate to help reduce electricity costs
Who it’s for: South Australian residents on a low or fixed income. To check your eligibility, visit the SA government website.
How much: Up to $291.27 per year (a daily rate of $0.798, GST exclusive) (amount correct for 2026/2027 - reviewed each financial year)
How to apply: Apply via the SA Government website.
Medical Heating and Cooling Concession
What it is: A rebate to help cover energy costs for heating and cooling due to medical needs
Who it’s for: South Australian residents on a low or fixed income with a medical condition affecting temperature regulation. To check your eligibility, visit the SA government website
How much: Up to $291.27 per year (a daily rate of $0.798, GST exclusive) (amount correct for 2026/2027 - reviewed each financial year)
How to apply: Apply via the SA Government website.
Emergency Electricity Payment Scheme
What it is: A one-off emergency payment to help pay energy bills during financial hardship
Who it’s for: South Australian residents who have an electricity debt and are at risk of having their electricity disconnected. To check your eligibility, visit the SA government website.
How much: A financial counsellor will assess your financial situation.
How to apply: The Emergency Electricity Payment Scheme can only be accessed through financial counsellors, who will assess your financial situation before lodging an application on your behalf.
Submit a rebate application form to ENGIE If you are asked to send your completed application form to us, you can do this online or by posting it to:
ENGIE
GPO Box 4408
Melbourne
Victoria 3001
Apply for energy concessions and rebates in Queensland
If you live in Queensland, you may be eligible for government rebates to help reduce your energy bills. Below is a list of the rebates available in your territory, including eligibility requirements and how to apply.
The following concession cards may be eligible for one or more QLD energy concessions or rebates:
- Queensland Seniors Card
- Services Australia or Department of Veterans' Affairs Pensioner Concession Card
- Services Australia Health Care Card* (Electricity Rebate only)
- Department of Veterans’ Affairs Veteran Gold Card
- Asylum seeker status—residents will need to provide their ImmiCard details (Electricity Rebate only).
Please check the individual rebate information below or visit the QLD government website to confirm eligibility requirements.
Electricity and Gas rebates
What it is: Annual rebates to help reduce electricity and gas costs.
Who it’s for: Pensioners, veterans and seniors in Queensland with eligible concession cards. To check your eligibility, visit the QLD government website.
How much: $386.3 per year (incl. GST) for electricity and $92.12 per year (incl. GST) for gas.
How to apply: To apply this concession to your ENGIE account, please call us on 13 88 08, Mon-Fri, 8am-7pm (AEST), or use online chat, Mon-Fri, 8am-8pm (AEST).
Electricity Life Support
What it is: Financial support for electricity used by approved life support equipment.
Who it’s for: Customers using eligible life support equipment with a qualifying concession card. To check your eligibility, visit the QLD government website.
How much: $1,063.30 per year (incl. GST) for each oxygen concentrator or $712.07 per year (incl. GST) for each kidney dialysis machine.
How to apply: Complete the Electricity Life Support Concession application form sent to you by your hospital or the Medical Aids Subsidy Scheme.
Home Energy Emergency Assistance Scheme
What it is: A one-off emergency payment to help pay energy bills during financial hardship.
Who it’s for: Customers experiencing short-term financial difficulty or an unexpected emergency. To check your eligibility, visit the QLD government website.
How much: Up to $720 once every two years.
How to apply: Start the application process by calling us on 13 88 08, Mon-Fri, 8am-7pm (AEST), or use online chat, Mon-Fri, 8am-8pm (AEST).
Medical Cooling and Heating Electricity Concession Scheme
What it is: A rebate to help with electricity costs for medically required heating or cooling
Who it’s for: Customers with eligible chronic medical conditions affected by temperature. To check your eligibility, visit the QLD government website.
How much: $522.09 per year (incl. GST).
How to apply: Complete the application form on the QLD government website.
Submit a rebate application form to ENGIE
If you are asked to send your completed application form to us, you can do this online or by posting it to:
ENGIE
GPO Box 4408
Melbourne
Victoria 3001
Apply for energy concessions and rebates in Western Australia
If you live in Western Australia, you may be eligible for government rebates to help reduce your energy bills. Below is a list of the rebates available in your territory, including eligibility requirements and how to apply.
The following concession cards may be eligible for one or more WA energy concessions or rebates:
- Pensioner Concession Card
- Health Care Card
- Low Income Health Care Card
- Department of Veterans’ Affairs Gold Card (including TPI, War Widow/Widower or POW endorsements)
Please check the individual rebate information below or visit the WA government website to confirm eligibility requirements.
Hardship Utility Grant Scheme
What it is: Financial assistance to help pay your utility bill if you’re experiencing hardship
Who it’s for: Customers in Western Australia experiencing financial difficulty or unable to pay their utility bill. To check your eligibility, visit the WA government website.
How much: Up to $640 per financial year (south of the 26th parallel, which is south of Denham) or up to $1,060 per financial year (north of the 26th parallel, which is north of and including Denham).
How to apply: Contact us to start your application. Please call us on 13 88 08, Mon-Fri, 8am-7pm (AEST), or use online chat, Mon-Fri, 8am-8pm (AEST).
Submit a rebate application form to ENGIE
If you are asked to send your completed application form to us, you can do this online or by posting it to:
ENGIE
GPO Box 4408
Melbourne
Victoria 3001
Apply for energy concessions and rebates in the Australian Capital Territory
If you live in the Australian Capital Territory, you may be eligible for government rebates to help reduce your energy bills. Below is a list of the rebates available in your territory, including eligibility requirements and how to apply.
The following concession cards may be eligible for one or more ACT energy concessions or rebates:
- Pensioner Concession Card
- Health Care Card
- Low Income Health Care Card
- Department of Veterans’ Affairs Gold Card (including TPI, War Widow/Widower or POW endorsements)
- ACT Services Access Card
Please check the individual rebate information below or visit the ACT government website to confirm eligibility requirements.
Electricity, Gas and Water Rebate
What it is: A daily rebate applied to your electricity bill to help reduce energy costs
Who it’s for: Eligible concession card holders. To check your eligibility, visit the ACT government website.
How much: Up to $800 per year (the daily rebate varies seasonally).
- Winter rate (1 June to 31 October) – 381.699 cents per day
- Summer rate (1 November to 31 May) – 101.887 cents per day
How to apply: To apply this concession to your ENGIE account, please call us on 13 88 08, Mon-Fri, 8am-7pm (AEST), or use online chat, Mon-Fri, 8am-8pm (AEST).
Life Support Rebate
What it is: A rebate to help cover electricity costs for approved life support equipment
Who it’s for: Customers using prescribed, electrically operated life support equipment. To check your eligibility, visit the ACT government website.
How much: Up to $150 per year calculated as a daily rate (41.096 cents per day)
How to apply: Complete the ENGIE application form and return it to us online or by posting it to:
ENGIE
GPO Box 4408
Melbourne
VIC 3001
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