If your energy account is in credit, you can request a refund of the excess amount. Your account may be in credit if you’ve overpaid or generated more solar feed-in credits than your usage. You can check if your account is in credit by looking for CR next to your account balance on page one of your bill.

How to request a credit refund

The fastest way to request a refund is by completing our online form below. Alternatively, call us on 13 88 08. We’re available Monday to Friday, 8am to 7pm AEST.

You can choose to receive your refund:

• as a credit to another ENGIE energy account
• sent to you via your original payment method (if available). 

If your original payment method is unavailable, we'll refund you via bank transfer.

Refund processing times

Once your refund has been processed by us, the time it takes for you to receive it depends on your original payment method.

• Credit card or PayPal: up to 3 business days
• Bank account: up to 4 business days
• BPAY: up to 14 business days

Note: If you paid via AusPost, CentrePay, solar credits or another method, your refund can be paid to your bank account.

We'll SMS you when we've processed your refund.