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Searching great energy plans for you
How to read your bill
Your energy bills are packed with useful information about your energy usage and costs. We’ve created this quick guide to make reading your bill a breeze.
Get in touch
Find ENGIE's contact information, how to contact your distributor for reporting faults, and how to contact your state's ombudsman.
Your details
Your customer and account numbers are shown in this area for easy reference. You’ll need these details if you speak with us over the phone or chat with us online.
Charges
View your total bill amount and any discounts (if applicable), and the bill due date.
Are you better off on another plan?
We'll let you know if there's a better offer available for you. We’re constantly cross-referencing your account with our other energy plans.
How to pay
Understand our flexible ways to pay your bill, easily and securely.
Glossary
Invoice number
This number is unique to each bill so we can tell which bill you are paying or contacting us about.
NMI/MIRN
The national identifier for your property – NMI for electricity meters, MIRN for gas meters.
Consumption profile
Here’s a quick glance at your energy profile. Knowing how you’ve used energy helps you manage usage in the future.
Your energy plan summary
An overview of your plan and benefits is included on your bill, so you can be quickly reassured you’ve made the right choices.
Concession and payment assistance information
Information about concessions you may be entitled to. Learn more about concessions.
Support is also available if you need assistance making payments.
Glossary
Concession
A government discount, grant or rebate applied to eligible customers’ bills.
Learn more about concessions.
Understanding your energy charges section 1
We break down the numbers, so you know exactly what you’re paying for and how we've calculated your bill. Get a detailed look at all of the relevant charges and discounts included on your bill.
Understanding your energy charges section 2
Quickly check how many days you have been billed for, your usage during the billing period and when your next scheduled meter read.
Glossary
Meter read type
- Actual (A): Your meter provider got actual energy consumption data from your meter, either remotely or through visiting your property.
- Estimated (E): Your meter provider was unable to get an actual read from your meter, usually due to not having safe or easy access. Instead, they have provided a reading based off your past usage.
- Substitute (S): Your meter provider was unable to get an actual read from your meter, and provided a reading based on an average of your consumption for a similar period.
Supply service charges
Charged by your energy distributor to get the energy to you and for maintenance of poles and wires.
Have a question? Genie is here to help!
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