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Closing your MyENGIE account
If you no longer want access to MyENGIE, you can permanently delete your online profile at any time. Please note, this will permanently close your MyENGIE account, but not your energy account(s) and plan(s) with us. To close your energy account(s), you’ll need to call us on 13 88 08 Monday to Friday, 8am to 7pm (AEST).
How to close your MyENGIE account
To close your MyENGIE account:
- Use your computer to log in to the MyENGIE website.
- Select your name in the top right-hand corner of the screen, then select My Profile.
- Choose Delete your MyENGIE profile and follow the prompts to confirm.
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