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Searching great energy plans for you
New assistance for Victorian customers experiencing financial difficulty
If you are eligible, we will automatically switch you to a better energy plan
If you're in Victoria and we are providing you with tailored assistance under our Payment Difficulties & Hardship Policy, or you have an outstanding energy bill debt of $1,000 or more for three months or longer, we’re required to automatically move you onto your Deemed Best Offer.
This is part of the energy rules in Victoria designed to help customers reduce their ongoing energy costs if they are experiencing payment difficulties.
Before your offer changes, we'll let you know what's changing, when it will take effect and what you need to do if you don’t want us to move you onto your Deemed Best Offer. If you'd like to talk through your options, contact us on 13 88 08 Mon-Fri, 8am-7pm (AEST) or chat online Mon-Fri 8am-8pm (AEST) and we'll help you find the offer that's right for you.
Frequently asked questions
What is a Deemed Best Offer?
This is the offer that we identify as being the best (cheapest) energy plan we have available for you. We use your energy consumption from the past twelve months and compare it to our current offers to see if you could save money by being on this other energy plan.
Why have I been moved to a new offer?
If you're a Victorian customer and we are providing you with tailored assistance under our Payment Difficulties & Hardship Policy or you have an outstanding energy bill debt of $1,000 or more for three months or longer, Victoria's energy rules now require us to move you to your Deemed Best Offer.