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Troubleshooting MyENGIE login and registration problems
If you’re having trouble logging in, it may be due to outdated account details, incorrect login information, or a locked account. This page will help you get back into MyENGIE, depending on the problem you’re having.
If your MyAccount details aren’t working
If you previously used MyAccount, your old login details won’t work for MyENGIE. You’ll need to register for MyENGIE again using your current account details. Don’t worry, all your billing, account information and preferences will remain.
If your username or password aren't working
Make sure you’re using the correct email and password, and your details match your account information. After 5 unsuccessful attempts, your account may be temporarily locked.
You can reset your login details from the MyENGIE sign-in page by selecting forgot password or forgot username and following the prompts.
If your account is locked or it’s still not working
If your account is locked, you’ll need to contact us to unlock it. You can call us on 13 88 08 Monday to Friday, 8am to 7pm (AEST), or chat online Monday to Friday, 8am to 8pm (AEST).
Related help and resources
Login/Register to MyENGIE
You can manage your energy accounts online via MyENGIE.
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