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Codes and Guidelines
Empower yourself with knowledge
The energy industry is regulated by a relevant state body to ensure all energy providers adhere to all state codes and guidelines. Simply go to the section relevant to the state you live in for this information.
In New South Wales, South Australia, Queensland and ACT, the retail energy industry is regulated by Australia Energy Regulator (AER). AER protects consumers by ensuring that all energy providers, including ENGIE, adhere to codes, regulations and guidelines.
It is in your own interest to have an understanding of your rights as a consumer. You can download the relevant codes and guidelines below.
Codes and Guidelines
In Victoria, the retail energy industry is regulated by the Essential Services Commission (ESC). The ESC protects consumers by ensuring that all energy providers, including ENGIE, adhere to codes, regulations and guidelines.
It is in your own interests to have an understanding of your rights as a consumer.
You can download the relevant codes and guidelines below.
Codes and Guidelines
In Western Australia, the retail energy industry is regulated by Economic Regulator Australia (ERA). ERA protects consumers by ensuring that all energy providers, including ENGIE, adhere to codes, regulations and guidelines.
It is your own interest to have an understanding of your rights as a consumer. You can download the relevant codes and guidelines below
Codes and Guidelines
- Compendium of Gas Customer License Obligations
- Gas Marketing Code of Conduct
- Gas Retailer Performance Report 2023/2024
- Gas Retailer Performance Report 2022/2023
- Gas Retailer Performance Report 2021/2022
- Gas Retailer Performance Report 2020/2021
- Gas Retailer Performance Report 2019/2020
- Gas Retailer Performance Report 2018/2019
- Gas Retailer Performance Report 2017/2018
- 2020 Performance Audit Report
- 2022 Performance Audit Report
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