Concessions and government energy discounts

Victoria

The information provided below is current as at July 2025 and is subject to legislative change.

If you hold one of these Victorian concession cards, you can apply online for a concession discount:

• Pensioner concession card (issued by Services Australia or Department of Veterans’ Affairs (DVA)
• Health Care Card /HCC (issued by Services Australia)
• Department of Veterans’ Affairs Gold Card. (GCH)

The following Commonwealth and State Government issued cards are not eligible for energy concessions: 

• Commonwealth Seniors Health Card 
• Victorian Seniors Card 
• “CA” (Carer Allowance) Health Care Card 
• “FO” (Foster Care) Health Care Card 
• Veterans Affairs White Card for Specific Conditions 
• Veterans Affairs Gold Card Dependent. 

This list includes cards that regularly prompt queries and is not exhaustive.

To apply for a concession discount, the eligibility criteria is as below 

• You must be a primary or secondary ENGIE account holder. 
• You must have a valid concession card that is one of the eligible cards listed above.
• Your name on the concession card must match the name of the account holder on the energy account. 
• You must be the person responsible for the payment of the energy account. 
• You can only claim a concession on your principal place of residence, taken as being the address on the concession card. 
• Your energy account must be for Residential use only. Commercial properties are not eligible to receive concessions. 

You will need to provide your ENGIE customer number and the details on your concession card when you apply online. 

Apply for a concession discount by calling us on 13 88 08.

While you are a ENGIE customer, we’ll automatically apply the concessions for as long as you are eligible. You can contact us to withdraw your consent at any time, but if you do, we’ll be unable to provide your discounts or concessions. 

The Victorian Government concessions you may be eligible for include:

Energy Bill Relief Fund 2025-26

The Australian Government announced a $1.8 billion extension of the Energy Bill Relief Fund by six months. 

Australian households and eligible small businesses with electricity bills will receive up to $150 in energy bill rebates. 

For households, rebates will be automatically applied to your electricity bill in two $75 quarterly instalments, on 1-Jul-2025 and 1-Oct-2025, respectively.

For eligible small businesses, rebates will be automatically applied to your electricity bill in a single payment of $150, on 1-Jul-2025.

Most customers do not need to take any action to receive rebates.

Annual Electricity Concession

Who is it for?

Victorian residents who hold an eligible concession card. 

What is it?

17.5% of electricity usage and service costs.  

How to apply.

Apply online via MyENGIE, or call us on 13 88 08. 

Winter Gas Concession

Who is it for?

Gas account holders with an eligible concession card. The concession is available over the winter period of 1 May to 31 October each year. 

What is it?

17.5% of gas usage and service costs. 

How to apply

Apply online via MyENGIE, or call us on 13 88 08.

Life Support Concession  

Who is it for?

If you or someone in your household uses an eligible life support machine, or any other type of machine prescribed by a doctor for life support purposes, contact ENGIE on 13 88 08 so that we can ensure that these details are recorded on your energy account. 

You may be eligible for the Life Support Concession if you have one of the following machines: 

• Oxygen concentrators
• Intermittent peritoneal dialysis machine
• Haemodialysis machine
• other machines as approved by the supervising officer at the Victorian Department of Families, Fairness and Housing. 

What is it?

A discount equal to the cost of 1,880 kilowatt hours of electricity used per year, or 470 kilowatt hours used per quarter. 

How to apply

Complete the Life Support Concession Application Form and return it to:

Submit your completed form to us online. Or post to:

ENGIE
Medical Cooling Officer
GPO Box 4408
Melbourne
VIC 3001

For more information visit the Victorian Government website. 

Medical Cooling Concession  

Who is it for?

You may be eligible if you or someone in your household suffers from multiple sclerosis, lymphedema , post-polio syndrome/poliomyelitis, Parkinson’s disease, fibromyalgia or motor neuron disease.

All other conditions, including muscular dystrophy, quadriplegia, scleroderma and systemic lupus erythematosus (SLE), must be approved by the supervising officer at the Victorian Department of Families, Fairness and Housing.

What is it?

Discount: 17.5% discount on electricity costs from 1 November to 30 April each year. 

How to apply

Download the Medical Cooling Concession Application Form and return it to:

Submit your completed form to us online. Or post to:

ENGIE
Medical Cooling Officer
GPO Box 4408
Melbourne
VIC 3001

For more information, visit the Victorian Government website. 

Excess Energy Concession  

Who is it for?

Available if you have electricity or gas bills that exceed the yearly trigger level of use for the Annual Electricity Concession or the Winter Gas Concession. 

For current trigger levels, visit the Department of Families, Fairness and Housing website:

• Gas trigger levels
• Electricity trigger levels

What is it?

A discount of 17.5% of electricity usage and service costs. 

How to apply.

If you are eligible, ENGIE will send an application form once the trigger level has been reached. 

Please note: if you receive the Life Support Concession or the Medical Cooling Concession, you will automatically receive this concession. 

Utility Relief Grant Scheme  

Who is it for?

If your household is having temporary difficulties paying your energy bills, you may be eligible for this grant.  

What is it?

Grant amount: a maximum of $650 on each utility type in a two-year period (or $1,300 for households with a single source of energy (e.g. electricity only). 

How to apply.

Here is our application form guide which provides you with instruction to complete and lodge your Utility Relief Grant Scheme application form.

For more information on the Utility Relief Grant Scheme visit the Victorian Government website.

If you are looking for more details, or want to request an application form, contact us