Setting up eBilling or changing your billing preferences

Keeping your account details up to date helps ensure your bills, communications and services run smoothly. If you need to update account details that aren't listed on this page, please call us and we'll help you make any changes. You can call us on 13 88 08. We’re available Monday to Friday, 8am to 7pm (AEST).

How to update your account details using MyENGIE on your computer

To update your contact number, email address, marketing preferences, or MyENGIE password, you’ll need to:

• Log in to your MyENGIE account and select your name on the top right-hand corner of the page. This will open a menu.
• Select My profile. 
• Select the pen 🖊️ icon next to the information you want to change.

How to update your account details using the MyENGIE app

To update your contact number, email address, marketing preferences, or MyENGIE password, you’ll need to:

• Select the More ☰ menu from the bottom right-hand corner of the screen. 
• Select My energy accounts, then choose the account you want to update. 
• Select Update.

How to update your payment methods using MyENGIE on your computer

To update your payment methods:

• Select the My account menu at the top of the page and choose Saved payment methods to add or remove a payment method.

How to update your payment methods using the MyENGIE app

• Select the More ☰ menu from the bottom right-hand corner of the screen. 
• Select Payment methods to add or remove a payment method.

Related help and resources

• Set up MyENGIE
• Set up eBilling or change billing preferences
• Set up direct debit