• Postcode
  Please enter the postcode from your primary service address.
• Date or birth
  Make sure to use the date of birth for the primary account holder of this account.

How do I register?

Now that you have everything that you need it's time to register. 

1. Go to the MyENGIE web portal or download the MyENGIE app from your iOS or Android app store.
2. We'll ask you a couple of questions to get your account set up started. If you are a residential customer, this includes your customer ID, postcode and date of birth. Business customers will be asked to enter in their customer ID, postcode and ABN.
   Note: You can find your customer number on the front page of your bill.
3. Next you will set up your email username. 
4. Then, set up a secure password. Make sure not to use common words or phrases, special characters. 
5. To secure your account, we need to verify your mobile number by sending it a 6 digit code. Select 'Send code'. 
6. Once you receive your 6 digit code via SMS, enter this.
   Note: No longer have access to the mobile number listed against your account? No problem, you can update this as part of the registration flow. Click on the link in the pop up at the middle of the page. 
7. If you are registering in the MyENGIE app, you will be able to set up biometrics and/or a PIN number to make signing in quicker and easier. 
8. Once you have done this, your account will have been created! 
9. Sign into MyENGIE to start viewing your usage insights, making updates to your account, or getting help with your account. 

I can't register for an account. Help! 

We're sorry you're having trouble. Here are a couple of tips to help you to troubleshoot. 

• Check that all the information you have entered is current. This includes your customer number, postcode, date of birth, and ABN (for small businesses). It's important to make sure that the postcode is for your primary address, and date of birth for the primary account holder. 
• If you are using app, please make sure that you are on the most up to date version. See our latest version and instructions to update.
• If you no longer have access to the mobile number listed against your account, you can update this as part of the registration flow. Click on the link in the pop up at the middle of the page.