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We’re here to help

When the unexpected happens and you're finding it hard to pay your energy bills, we can help you with tailored payments options.

Helping you get back in control of your energy bills

Tell us about your situation below, and we can offer support to help you get back in control of your energy use and bills. We strive to meet your unique needs, and will always treat you with respect, empathy and sensitivity.

Your answers to this questionnaire will be treated in confidence. We are committed to protecting your privacy and comply with privacy law when handling your personal information.

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Together we’re stronger

Let's help you get the advice you need to help you get back on track with your energy bills.
Rest assured that your privacy is of the utmost importance to us, and responses to this questionnaire are completely confidential.

Ok, let's find the information you need. Which situation below is most relevant for you right now?

Ok, let's find the information you need. Which situation below is most relevant for you right now?

If there is an immediate risk to life or property, call 000 now.
 

We're committed to providing safe, supportive and flexible assistance on energy bills to customers affected by family violence.

Find out more

If there is an immediate risk to life or property, call 000 now.

Ok, let's find the information you need. Which situation below is most relevant for you right now?

We have some great information to help you understand your bill.

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We have some great information and recommendations in our blog that can help with this.

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Ok, let's find the information you need. Which situation below is most relevant for you right now?

Has the due date on your current bill passed?

Since the due date has passed, we cannot extend the date, however you may be eligible for a payment plan.

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Since your bill isn’t overdue, you may be able to extend its due date.

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You may be eligible to enrol in a payment plan.

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If you hold an eligible concession card, we may be able to claim concessions from the state or federal governments on your behalf.

Here’s some information about eligibility and how to enrol.

 

Find out more
 

That's OK. We're here to help you get back on track with your energy bill payments.

 

We can tailor our assistance to suit your circumstances.

 

Contact us via online chat Mon-Fri 8am-8pm (AEST) or call 13 88 08 (Monday-Friday, 8am-7pm AEST) to hear more on how we can help.

If your power has gone out, or there’s an electrical or natural gas fault or failure, you’ll need to contact your local electricity or gas distributor. Here’s how you can find this information, and the best way to get in touch with them.

Find out more
 

We’re sorry to hear that but assure you, we’re here to help.

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We’re sorry to hear that but assure you, we’re here to help.

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Prefer to speak to someone in person?

Our friendly and understanding team is on hand to give you support and advice tailored to your situation.

Live chat

Chat to a real person. Our live chat is available Mon-Fri, 8am-8pm AEST.

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Give us a call

Call us between Mon-Fri, 8am-7pm (AEST).

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Interpreter service

Our interpreter service is available Mon-Fri, 8am-7pm (AEST).

Call 1300 408 265

Send us a message

Email us about your situation and we’ll get back to you as quickly as we can.

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