Error message title
Error message title
Searching great energy plans for you
Switch to your best energy offer
Every quarter, you’ll find information about your best ENGIE offer on your electricity or gas bill.
You’ll find this in the middle of page 1 of your bill, where we’ll let you know if another ENGIE offer could save you money based on your past usage, and how much you could save. If you’re already on our best offer, we’ll confirm that too.
How to switch your offer
Switching to a better offer is easy – there are two ways to do it.
Switch online
- Visit the link shown on your bill: https://engie.com.au/compare-bill
- Enter your postcode.
- From the offers shown on the page, choose the best offer for you, as indicated on your bill.
- Select Sign up now, select that you’re an existing customer, and follow the prompts. You'll need your customer number, which you can find on your bill, towards the top-right of page 1.
Call us
Alternatively, call us on 1800 009 141 and select option 1. You'll need your customer number, which you can find on your bill, towards the top-right of page 1.
FAQ
Why am I seeing a best offer on my bill?
As required by the energy regulator, we're letting you know when another ENGIE plan could cost less than your current plan based on your past usage, so it's easier to review your options and estimated savings.
What if the offer has the same name as my current plan?
We periodically review and update our energy offer rates and discounts. This means we may offer different rates under the same offer name, and you could be on an older version of your offer.
If your bill shows the same offer name as your best offer, it doesn’t necessarily mean you’re already on the lowest available rate – switching to the newer version of the offer could still save you money.
Have a question? Genie is here to help!
Sorry, we don't have any information about this topic. Please chat to our support team
Our virtual assistant searches for answers to frequently asked questions on this contact page. This virtual assistant doesn't have access to your personal information and may make errors. If you have any questions, please visit the website.
Do you have another question?
Where can I find a copy of my invoice?
Looking for the answer to your question
Was this answer helpful?
We are sorry the answer did not meet your expectations. We're here to help! Please contact our support team and we'll get back to you as soon as possible.