Error message title
Error message title
Searching great energy plans for you
Warhook Solar Farm
The Warhook Solar Farm project is located about nine kilometres north east of the town of Miles on about 1,200 hectares across three private rural properties.
Once operational, the solar farm will have a capacity of 200 megawatts (MW) and will use solar photovoltaic panels to generate electricity. It will also include a step-up substation, site office and storage area.
Development approval has been granted by the Western Downs Regional Council and we are currently progressing the grid connection process.
Overview
Location: Miles, Queensland
Maximum Capacity: 200 MW
Features
- Solar Photovoltaic Panels
- Located 9km north east of Miles, QLD
- Stationed across 1,200 hectares of rural land
Contact us
Ph 1800 845 067
Email: [email protected]
Your feedback
Our community and stakeholders provide valuable feedback that helps shape our work. We appreciate hearing from you on what we are doing well and where we haven’t met the mark, so that we can take ownership and improve.
Our Community & Stakeholder Feedback Framework details our approach to feedback and how we manage complaints.
FAQs
1. What feedback can I provide?
You can provide feedback about ENGIE operational assets and our asset development projects. If your feedback relates to other ENGIE activities, including our retail and residential energy solutions, please visit our contact us page.
At ENGIE Renewables Development, we define feedback as any communication we receive from you. Types of feedback include:
| Comments, which can be either positive or negative but do not require further action. | |
| Enquiries, which are neither positive nor negative but require further action. | |
| Complaints, which are negative and typically require a response or resolution. |
2. How can I provide feedback?
You can provide feedback by:
- sending an email to [email protected]
- calling our dedicated projects phone line on 1800 845 067 Monday to Friday, 9am to 5pm
- talking to us in person
If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to provide your feedback. If English is not your first language, you may use the National Translating and Interpreting Service. We accept feedback from other people on your behalf.
3. How will my feedback be dealt with?
All feedback will be recorded and dealt with according to our five guiding principles:
- Fairness: You will be treated fairly. If your feedback is negative and handled as a complaint, our actions and decisions will be respectful, impartial, and evidence-based.
- Transparency: Information about how to provide feedback is published on our website, with open and honest feedback sought.
- Accountability: We treat all feedback as an opportunity for continuous improvement.
- Accessibility: Feedback can be provided verbally over the phone or in person; or in writing by letter, email or online form.
- Responsiveness: If a response is required, we will reply courteously and within our stated timeframes, and we will keep you informed about the progress of a complaint.
4. How will my feedback, including complaints, be managed?
Feedback, including complaints, will be managed through our feedback process.
5. What if I am not happy with the outcome of my complaint?
If you believe your complaint isn’t adequately resolved, you can ask us to escalate the matter to a staff member at a higher level within our organisation, who will work with you to investigate further and find a solution.
If the complaint still isn’t resolved to your satisfaction, we suggest you contact the Australian Energy Infrastructure Commissioner or your local ombudsman.
Phone: 1800 451 524
Phone: 1800 068 908
Phone: 1800 806 314
Phone: 1800 182 150
Phone: 1800 117 000
6. How is my personal information handled?
Personal information that identifies individuals will only be disclosed or used by ENGIE Renewables Development as permitted under the relevant privacy laws, secrecy provisions and any relevant confidentiality obligations.
The ENGIE ANZ Group’s Privacy Policy details our commitment to complying with the Privacy Act 1988 (Cth) (Privacy Act).
Supplier and employment opportunities
ENGIE has a robust local engagement strategy and is firmly committed to creating jobs for local people and engaging with Indigenous and local suppliers. Whether it’s earthworks, infrastructure, building contractors, machinery operators and engineering, or accommodation, administration, catering, freight and cleaners – a number of skills and suppliers will be required during the construction phase of the project.
The proposed project will be delivered for and on behalf of ENGIE via ‘head contractors’. The head contractors will be responsible for subcontracting a range of skills and suppliers. As part of our key objectives for the project, ENGIE will continue to work closely with its head contractors to ensure the delivery and quality of opportunities for local and First Nations peoples and suppliers.
We encourage local suppliers, businesses and job seekers to register their details if you would like to be included in opportunities to supply goods and services for consideration by our head contractors.
