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Overview
The Willogoleche Wind Farm is located 5km from the town of Hallett in South Australia.
The 32 turbines have a combined generation capacity of 119 MW, giving the wind farm the capability of powering 80,000 homes across the state. The wind farm is located in one of the windiest areas in South Australia. The area has an average wind speed of 8.6 metres per second. Due to its ideal location, it is surrounded by four neighbouring wind farms; The Bluff, Brown Hill, North Brown Hill and Hallett Hill. After development approval was granted in 2011, native grass species in the area became an Environment Protection and Biodiversity Conservation listed species which involved further studies to be conducted on the site in order to preserve and manage the vegetation.
The Willogoleche Wind Farm provides further energy security for South Australia and the National Electricity Market (NEM), further highlighting the company’s commitment to a renewable future.
ENGIE has completed the annual monitoring report under the Environment Protection and Biodiversity Conservation Act for the Willogoleche Wind Farm.
Your feedback
Our community and stakeholders provide valuable feedback that helps shape our work. We appreciate hearing from you on what we are doing well and where we haven’t met the mark, so that we can take ownership and improve.
Our Community & Stakeholder Feedback Framework details our approach to feedback and how we manage complaints.
FAQs
1. What feedback can I provide?
You can provide feedback about ENGIE operational assets and our asset development projects. If your feedback relates to other ENGIE activities, including our retail and residential energy solutions, please visit our contact us page.
At ENGIE Renewables Development, we define feedback as any communication we receive from you. Types of feedback include:
| Comments, which can be either positive or negative but do not require further action. | |
| Enquiries, which are neither positive nor negative but require further action. | |
| Complaints, which are negative and typically require a response or resolution. |
2. How can I provide feedback?
You can provide feedback by:
- sending an email to [email protected]
- calling our dedicated projects phone line on 1800 845 067 Monday to Friday, 9am to 5pm
- talking to us in person
If you are deaf or have a hearing or speech impairment, you can use the National Relay Service to provide your feedback. If English is not your first language, you may use the National Translating and Interpreting Service. We accept feedback from other people on your behalf.
3. How will my feedback be dealt with?
All feedback will be recorded and dealt with according to our five guiding principles:
- Fairness: You will be treated fairly. If your feedback is negative and handled as a complaint, our actions and decisions will be respectful, impartial, and evidence-based.
- Transparency: Information about how to provide feedback is published on our website, with open and honest feedback sought.
- Accountability: We treat all feedback as an opportunity for continuous improvement.
- Accessibility: Feedback can be provided verbally over the phone or in person; or in writing by letter, email or online form.
- Responsiveness: If a response is required, we will reply courteously and within our stated timeframes, and we will keep you informed about the progress of a complaint.
4. How will my feedback, including complaints, be managed?
Feedback, including complaints, will be managed through our feedback process.
5. What if I am not happy with the outcome of my complaint?
If you believe your complaint isn’t adequately resolved, you can ask us to escalate the matter to a staff member at a higher level within our organisation, who will work with you to investigate further and find a solution.
If the complaint still isn’t resolved to your satisfaction, we suggest you contact the Australian Energy Infrastructure Commissioner or your local ombudsman.
Phone: 1800 451 524
Phone: 1800 068 908
Phone: 1800 806 314
Phone: 1800 182 150
Phone: 1800 117 000
6. How is my personal information handled?
Personal information that identifies individuals will only be disclosed or used by ENGIE Renewables Development as permitted under the relevant privacy laws, secrecy provisions and any relevant confidentiality obligations.
The ENGIE ANZ Group’s Privacy Policy details our commitment to complying with the Privacy Act 1988 (Cth) (Privacy Act).
