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Fees and charges
Fees and charges may apply to your ENGIE plan.
What fees could I be charged?
- Late fees may be charged if you pay your bill after the due date.
- Processing fees may apply depending on the payment method you choose to pay your bill (credit card or over-the-counter at Australia Post). Fees may also include a direct debit dishonour fee.
- Paper bill fees may be charged if you choose to receive your bill by post rather than email.
- Moving/connections fees and charges. These include electricity and/or gas connection, disconnection or meter reading fees when moving into a new property. Fees change depending on your distributor – see our Connections fees and charges page.
Check your state or territory to find out what fees you may be charged.
Payment fees
Late payment fee: $12.00 (GST exempt)
Direct debit dishonour fee: $9.00 (GST exempt)
AusPost over the counter fee: $3.25 (incl GST)
Credit card payment fee:
- Mastercard: up to 0.32% (incl GST)
- Visa: up to 0.32% (incl GST)
Payment fees
Direct debit dishonour fee: $9.00 (GST exempt)
AusPost over the counter fee: $3.25 (incl GST)
Paper bill fee: $2.20 (incl GST)
Credit card payment fee:
- Mastercard – up to 0.32% (incl GST)
- Visa – up to 0.32% (incl GST)
Payment fees
Late payment fee: $12.00 (GST exempt)
Direct debit dishonour fee: $9.00 (GST exempt)
AusPost over the counter fee: $3.25 (incl GST)
Paper bill fee: $2.20 (incl GST)
Credit card payment fee:
- Mastercard – up to 0.32% (incl GST)
- Visa – up to 0.32% (incl GST)
Payment fees
Late payment fee: $12.00 (GST exempt)
Direct debit dishonour fee: $9.00 (GST exempt)
AusPost over the counter fee: $3.25 (incl GST)
Paper bill fee: $2.20 (incl GST)
Credit card payment fee:
- Mastercard – up to 0.32% (incl GST)
- Visa – up to 0.32% (incl GST)
Payment fees
Direct debit dishonour fee: $9.00 (GST exempt)
AusPost over the counter fee: $3.25 (incl GST)
Paper bill fee: $2.20 (incl GST)
Credit card payment fee:
- Mastercard – up to 0.32% (incl GST)
- Visa – up to 0.32% (incl GST)
Payment fees
Late payment fee: $12.00 (GST exempt)
Direct debit dishonour fee: $9.00 (GST exempt)
AusPost over the counter fee: $3.25 (incl GST)
Paper bill fee: $2.20 (incl GST)
Credit card payment fee:
- Mastercard – up to 0.32% (incl GST)
- Visa – up to 0.32% (incl GST)
Connection fees and metering
Connection fee: Varies depending on fuel type and distributor. See Connections fees and charges page.
Disconnection fee: Varies depending on fuel type and distributor. See Connections fees and charges page.
Meter reading fees: Varies depending on meter read type (special/final read) and distributor. See Connections fees and charges page.
Frequently asked questions
Processing fees are charges that are associated with different payment methods.
With some payment types, ENGIE is charged fees by the merchant (e.g. the credit card provider). We may pass these fees on to you.
Card payment and payment processing fees
You may be charged fees depending on the payment method you use to pay your bill. These include credit card payment fees, Australia Post fees, BPAY fees and cheque processing fees.
The simplest way to avoid card payment and payment processing fees is to set up direct debit from a bank account or credit card. Even if your direct debit payment comes from a credit card, no fee will apply.
Dishonoured direct debit fee
We may charge you a dishonour fee if we cannot process your direct debit payment. This could be because you don’t have enough money to cover the bill amount, or your debit or credit card has expired.
Avoid dishonour fees by regularly checking your bank account or card balance, and keep track of your energy usage through our free MyENGIE app. You can also use MyENGIE to update your payment methods and card details.
A paper fee may apply if you receive your bills by post rather than email. This fee covers some of the cost of producing, printing and posting your bill.
Avoiding a paper bill fee is easy if you have an email address. To receive your bills by email, switch to ebilling in a few clicks through MyENGIE.
A late fee may apply if you miss your bill due date. We send reminders and follow-ups when payments aren’t made on time. Late payment fees cover these costs.
You can reduce the risk of being charged late fees for missing a bill payment (and save time and the hassle of making manual payments) by setting up a direct debit through MyENGIE.
Learn more about connection fees and charges
Fees change depending on your distributor – see our Connections fees and charges page here.
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