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Searching great energy plans for you
Our policies and commitments
Application and installation forms
If you have any queries about these forms and how to complete them, just give us a call and we’ll be happy to assist you.
Victoria
Forms for residential customers
- Application for the Medical Cooling Concession
- Life Support Concession Application Form
- Gas Meter Upgrade Request
- Application for Direct Debit
- Refund Request Form
- Request to Add Signatory
- Concession Form
Contact us for the following forms
Please call our Customer Care team on 13 88 08 to request the following forms. Our team is available between 8:00am to 7:00pm (AEST), Monday to Friday.
- Claim Form
- Fixed Instalment Form
- Privacy - Access and Correction of Personal Information
- Smooth Payment Plan
Service Order Request Forms
Please note: For the Jemena distribution network, please use VESI Electrical Works Request (EWR) for new and existing installations
- Feed-In Installation
Ausnet Pre-approval form (When installation capacity is 4.5kW or greater) Before you organise an installation, please send the pre-approval form to SP-Ausnet when the capacity of the feed in system is 4.5kW or greater. - Feed-In Installation-Solar Connection Form
Please send this form and your Electrical Work Request & Certificate of Electrical Safety (CES) to ENGIE. - VESI Electrical Works Request (EWR) for new and existing installations
- VESI Field Works Order / Payment Form
- VESI Abolishment (Permanent Removal) of Electricity Supply
- VESI Reconnection of Electricity Supply
Forms available on request
Feed-In Installation - Connection to the Grid form for Hydro/Wind/Biomass
For any hydro/wind/biomass feed-in installation, please contact your local distributor for relevant application forms.
South Australia
Residential Customers Forms
- Gas Meter Upgrade Request
- Application for Direct Debit
- Refund Request Form
- Request to Add Signatory
- Life Support application/removal form
Visit the SA Government website
You may be entitled to a concession on your energy bill. You can apply online directly with Department of Human Services.
Please call our Customer Care team on 13 88 08 between 8:00am to 7:00pm (AEST), Monday to Friday, and one of our friendly consultants will be able to assist you.
- Claim Form
- Fixed Installment Form
- Privacy - Access and Correction of Personal Information
- Smooth Payment Plan
Service Order Request Forms
To connect new, upgrade existing, or remove supply from SA Power Networks (distributor), please visit their website.
Feed In Installation - Connection to Grid Form for Energy Inverter System
Please send this form to ENGIE along with Form A and Certificate of Electrical Safety (CES)
Western Australia
Forms for residential customers
Australian Capital Territory
Forms for residential customers
Sending forms to ENGIE
If you need to send a form directly to ENGIE please refer to the details included on the document.
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