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1. Introduction and Purpose
The mission of ENGIE’s Procurement function is to support our Group’s performance, sustainability, and competitiveness, through the selection of performing, innovative suppliers which have a positive impact on people and the planet.
Aurélia Tremblaye, Group CPO, ENGIE
Further details can be found here on our group website:
ENGIE Group General Requirements and Commitments - Supplier relations | Suppliers | ENGIE
2. Doing Business with ENGIE Australia and New Zealand
- Relevant Supplier Contract will be either:
- the Supplier’s executed Services Agreement; or
- ENGIE ANZ General Terms and Conditions (if no Services Agreement exists): PO terms and conditions
- Eftsure verification: Attach EFTsure process / FAQ - (appendix A)
Getting Paid on Time
We operate a 'No PO, No Payment' policy; invoices must include a valid purchase order (PO) number.
Invoices without a PO number may be rejected from 1 April 2026.
This policy streamlines invoice processing with our ENGIE Group requirements and reduces payment delays for our suppliers
Frequently Asked Questions (FAQ)
Q1: Who is my ENGIE representative?
A: Your ENGIE Representative is the ENGIE contact who placed the order (or manages the contract) and is your main point of contact for obtaining the PO, confirming scope/delivery details, and approving receipt of goods/services for payment.
Q2: What happens if I deliver goods or services without a PO?
A: Invoices without a valid PO may face payment delays. Contact your ENGIE representative immediately to resolve any issues.
Q3: Is verbal confirmation sufficient to proceed without a PO?
A: No. A formal PO is required for all transactions. Verbal agreements are not sufficient.
Q4: Who do I contact for PO queries?
A: Reach out to your ENGIE representative for any questions related to the PO.
Q5: Where do I send my invoices?
A: Check section below- Issuing invoices. Send invoice to the relevant AP e-mail address with copy to your ENGIE representative.
Q6: Who do I contact for invoice queries?
A: Reach out to Accounts Payable email - [email protected]
Q7: What if the PO pricing differs from my quotation?
A: Notify your ENGIE representative immediately to resolve discrepancies before delivery or invoicing.
Q8: Are there exceptions to the No PO, No Pay policy?
A: Exceptions are limited to selected categories of spend and to documented emergency situations; to circumstances where the creation of a purchase order is not possible. All other transactions require a valid PO.
Q9: whom should suppliers contact if they details need update eg, PO contact person or bank details?
A: Please contact ENGIE procurement at [email protected]
Q10: How do I report ethical or compliance concerns?
A: Email concerns to [email protected] or visit https://www.engie.com/en/ethics-and-compliance/whistleblowing-system for more information.
Issuing Invoices
Before submitting an invoice, please ensure it is accurate, complete, and compliant with all national legal requirements. Payments will be made after a Goods / Service Received Note is created by the ENGIE Representative. Failure to meet these requirements will result in delayed payment. Payment terms are calculated from the date mentioned on the valid invoice date received by ENGIE Accounts Payable.
The invoices must be sent to the relevant email address with copy to your ENGIE representative:
| Entity | Email Address |
| Hazelwood Power Partnership | [email protected] |
Canunda Power Pty Ltd Pelican Point Power Limited Synergen Power Pty Limited | [email protected] |
| All other entities | [email protected] |
General rules and requirements for invoicing are listed here: PDF – Appendix B
3. Sustainability and Ethics
The mission of Procurement is to contribute to ENGIE’s ambition is to be net zero by 2045.
- Addressing Modern Slavery – Modern Slavery Statements Register
- Responsible Procurement - Supply chain | Suppliers | ENGIE
- Whistleblowing System - ENGIE Whistleblowing System | ENGIE