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Searching great energy plans for you
Price Change
Frequently asked questions
At ENGIE, we work hard to keep our prices low all year round. But like all energy retailers, sometimes we need to review our prices based on changes to things like wholesale energy prices and network charges.
Why do retailers change their energy prices?
We update our prices to reflect the overall cost of supplying energy. This includes things like network costs, wholesale energy prices, government schemes and the cost of running our business.
Why are my energy prices changing?
We’ve changed our energy prices following our annual review where we’ve identified that the cost of buying and delivering energy have changed. This includes factors such as wholesale energy prices, network charges and other costs associated with supplying your energy.
We understand price increases aren’t easy. If you’re finding it difficult to pay your bill, we’re here to help.
Please visit our support page to see how we may be able to assist you.
Depending on where you live, there may be a range of government support options available. As this support is specific to you and your personal circumstances, please click here or visit energy.gov.au/rebates to see what you may be entitled to.
Feel free to contact us to discuss the government support you may be eligible for and how you can apply.
How/when will I be notified about the price change?
We’ll always let you know in writing before any price change. You’ll receive a letter or email at least 5 business days beforehand, depending on your plan.
How much will my electricity/gas prices change by?
This depends on your plan, your meter configuration and where you live. Your price change notice will show your current and new prices, and an estimate of the impact on your yearly cost.
I heard energy prices were going down this year, so why have my plan prices increased?
You may have seen reports about “default prices” going down. These are the maximum prices that retailers can set for electricity standing offer contracts.
Each retailer sets their own market offer prices based on a range of factors, which may result in prices being higher or lower than the default prices.
Changes to your plan price can be driven by a number of factors, including wholesale energy costs, network charges, and other cost pressures, which may not move in line with reference prices.
If your prices have changed, we clearly outline the updated prices and effective dates in your price change notification.
Why are my new prices now higher than the electricity comparison price/default market offer? What are my options?
The comparison price is a benchmark set by the Australian Energy Regulator (AER) to help you compare offers. Our prices may be above or below this, depending on our costs. We can help review your plan or discuss available support options.
We encourage you to get in touch and we’d be happy to do a bill comparison for you.
If you’re experiencing difficulties paying your energy bills, you can also visit our support page to see how we may be able to assist you.
Depending on where you live, there may be a range of government support options available. As this support is specific to you and your personal circumstances, please click here or visit energy.gov.au/rebates to see what you may be entitled to.
Feel free to contact us to discuss the government support you may be eligible for and how you can apply.
Does ENGIE offer a plan that allows me to lock in my prices and charges?
The offers we have available are always subject to change. However, until 30 June 2026, if you take up a new offer via our website your energy prices will be locked in until mid-2027.
Please click here or visit engie.com.au/compare to see what offers are currently available.
What is the comparison price indicated in the letter and what does the % above/below the comparison price mean?
The comparison price is a benchmark set by the Australian Energy Regulator (AER). The percentage shows how your plan compares to it.
The comparison price and Default Market Offer (DMO) information in our communication is something that we are required to include under the National Energy Consumer Framework (NECF) regulations. Click here to access more information from the Australian Energy Regulator (AER).
Is ENGIE allowed to change my prices?
Price changes are allowed under your energy contract and current regulations. These details are outlined in your Welcome Pack.
Why are my friends/family/neighbours energy prices different from mine?
Energy prices can vary depending on where you live, your meter configuration, your energy retailer, and how you consume your energy.
I’ve got solar. Will my Feed-in Tariff change?
If your solar Feed-in Tariff will change, we’ll clearly show this in your price change notice.
I'm a Virtual Power Plant (VPP) customer, what happens to my benefits?
If your VPP benefits change, we’ll clearly show this in your price change notice.
Please note that if you are nearing the end of your benefit period or your battery is no longer listed as one of our eligible Energy Storage Systems, your benefits may change. In that situation you will be given notice as per the terms and conditions of your agreement with us (the terms and conditions of your agreement with us were sent to you in your Welcome Pack).
Why isn’t my Feed-in Tariff increasing?
Feed-in Tariffs are generally trending downward across the market. This is largely driven by the increasing uptake of solar in Australia, which increases the amount of electricity being exported to the grid and reduces its market value.
However, we are not changing your Feed-in Tariff as part of these 2026 price changes. Your current Feed-in Tariff remains unchanged.
How can I monitor and track my energy usage to keep on top of my bills?
If you have a smart meter, you can track your usage anytime using the MyENGIE app and/or receive regular email updates to help stay on top of your bills.
You have two options…
- You can monitor your usage at any time through our MyENGIE App. Please log into the app or visit engie.com.au/MyENGIE
- You can monitor your energy usage via our handy Tracker tool, designed to help you manage your household energy usage. Here’s what it offers:
- Daily Monitoring: Tracker works with your smart meter to track how much electricity your household uses each day.
- Weekly Updates: You receive weekly usage updates directly to your inbox, including:
- Your usage so far
- The biggest day of the week
- Your average weekly spend, and
- How many days are left in the billing period
- Budget Management: You can set monthly budgets and receive alerts if you go over your limit.
- Projected Balance: Tracker shows your projected balance for the next billing period, helping you keep your spending on track.
To use Tracker, you need:
- An ENGIE electricity account
- A smart meter
- An email address
For further details, or to sign-up to ENGIE Tracker, please click here or visit engie.com.au/help-centre/tracker
If you don’t have a smart meter, we have some useful information on our website that may help you to better manage your energy usage. Click here or visit engie.com.au/low-carbon-living to find out more.
Is there any government support available?
There may be support or rebates available depending on your situation. You can check online or contact us for help.
Please click here or visit energy.gov.au/rebates to see what government support you may be entitled to.
I don’t have a smart meter so how do you know how much energy I used before and after the price change?
We estimate your usage using your average daily consumption and apply prices accordingly if prices change during your billing period.
With my gas prices going up, is there anything more I could be doing to reduce my energy use?
We have a range of tips, tools and information on our website that may help you to reduce your energy use. Click here or visit engie.com.au/low-carbon-living to find out more.
What is a demand tariff and does it apply to my plan?
Demand tariffs are complex and can be difficult to understand. More information about demand tariffs can be found on our website by clicking here or visiting engie.com.au/help-centre/moving-connections-metering/demand-tariff
What are the new Peak/Shoulder/Off-Peak times on my plan?
This will depend on your usage, your energy plan and the distribution area you live in. Your price change notification will clearly provide your current and new prices along with the times that they apply, and an estimated annual increase or decrease amount as result of any price and time changes.
Why did you refresh the Time Of Use (TOU) and Shoulder time periods?
The times that different tariffs apply are called charging windows. We’ve updated the timing of our charging windows to better reflect when electricity demand typically occurs and to align with updated network tariff structures.
Will the Time Of Use (TOU)/Shoulder time period refresh change my bill even if my prices didn’t increase much?
As everyone’s usage is different, we can’t say what impact the changes will have on your individual bills. Even if your prices haven’t changed much, your bill could change depending on when you use electricity under the new time periods. Your price change notice contains an estimation of the amount you pay after these changes are applied.
What does “seasonal pricing” mean and when do the seasonal prices apply?
Seasonal pricing means that different prices apply at different times of the year (for example, during summer or winter periods).
The specific dates and times that seasonal prices apply can vary depending on your tariff. If you’re on a seasonal pricing plan, the applicable time periods were provided in your Welcome Pack when you signed up.
If there are any changes to your prices, tariffs, timing, or seasonal periods, we will communicate these clearly in your price change notification.
Why did you change the seasonal prices and could it make some bills higher in certain months?
The seasonal prices were already the same in each of the different seasons. We’ve just simplified them by consolidating them into one all-year period as this makes pricing easier to understand.
Your bill amounts will still depend on your usage.
What is the difference between a conditional discount and a guaranteed discount?
Conditional discounts are discounts that are only applied when certain conditions are met, like paying your bill by the due date shown.
A guaranteed discount is guaranteed to be on every bill and has no conditions attached.
Why is Carbon Neutral being removed from my plan?
Carbon neutral offsets are no longer included on our new energy plans. Some of our older energy plans still include this as a benefit, but for those plans where the benefit has gone beyond two years, it is now being removed. If carbon neutral offsets are being removed on your energy plan(s), you have likely had that benefit for two years or more and now reached the end of that benefit period.
Can I still opt in to the GreenPower option and what will it cost?
For our gas energy plans, we do not currently offer any way to offset your carbon footprint.
On our electricity energy plans, you can still elect to take up GreenPower for a fee of $1/week for residential customers and $1.50/week for small business customers. Click here or visit engie.com.au/residential/product/engie-greenpower to find out more.
What are my options if I’m struggling to pay?
We’re here to help. You may be able to access payment plans, extensions or other support. Please contact usto discuss your options.
A few helpful solutions include:
- MyENGIE: A great option for managing your energy account is MyENGIE. You can view your usage (if you have a smart meter), update your contact details, pay, or view your bills safely and securely. Access MyENGIE online or by downloading the MyENGIE app here or by visiting engie.com.au/MyENGIE
- Tracker (only for customers with a smart meter): Tracker works with your smart meter to monitor how much electricity your household uses daily. Then it sends you weekly usage updates - straight to your inbox. Tracker helps keep your spending on track, too. You can see your projected balance for the next billing period, set monthly budgets and receive alerts when you go over your limit. Click here or visit engie.com.au/help-centre/tracker to find out more.
- Energy Saving Tips: View our energy saving tips on how to save energy, time and money. Click here or visit engie.com.au/blog/4-smart-ways-to-save-on-energy-bills-this-winter to find out more.
- Low Carbon Living: At ENGIE, we want to empower our customers to live a low carbon lifestyle. That’s why we created our Low Carbon Living hub. It’s packed full of tips and tricks to help better our daily lives, and perhaps even save on energy costs along the way. Learn more about low carbon living by clicking here or visiting engie.com.au/low-carbon-living
- Blog: The best place to get all your energy info, insights and advice. Click here or visit engie.com.au/blog
Are you on our best generally available offer?
We regularly compare your current offer against other offers that are generally available to you. If we have a more competitive offer available, we will let you know on your energy bills.
Do I have the best offer, and can I move to a better plan?
We regularly compare your current offer against other offers that are generally available to you. If we have a more competitive offer available, we will let you know on your energy bills.
Do I need to do anything, or will these changes happen automatically?
No, any changes will happen automatically. We’ll let you know in advance if they affect you.
When will I see the new prices on my bill?
Your notice will clearly show the date your new prices take effect.
I recently joined or changed plans - will this price change still apply to me?
It depends on your plan. If it applies, we’ll send you a notification with all the details.
We’re here to help
If you’d like to know more about how we can help, please visit our Here to help page. Or to chat to us about any of this, you can:
- Reach us through MyENGIE,
- Chat to us online by clicking here (Monday to Friday 8am-8pm, weekends 8am-5pm), or
- Call us on 13 88 08 (Monday to Friday 8am-7pm). All times are AEST.
Financial difficulty
If you’re currently experiencing financial difficulty, or think you might as a result of these price changes, visit our financial support page or give us a call on 13 88 08 and we’ll let you know how we can help you.
